FREQUENTLY ASKED QUESTIONS
Q: Why should I book with Gray Line Brazil?
A:You should book with a brand that you trust. Gray Line has been providing high quality services for over 100 years in over 150 destinations all across the globe. Gray Line Brazil has been a part of the family for over 35 years and we are chosen supplier of some of the biggest travel companies in the world. We are your one-stop shop for tours all over Brazil and our customer support team will help with your questions and requests all over Brazil.
Q: What is Gray Line Brazil doing to keep me safe from COVID-19 or any other transmissible diseases?
A:Gray Line has taken a number of measures to make sure that both you, our guest and our team is safe from transmissible diseases. We have a dedicated page covering all of our actions. Click here to learn how we are responding to COVID-19.
Q: I wanted to take a tour but you don’t offer that product. What should I do?
A:There are a few products which might depart on specific days of the year, which might confirm its departures too close to the actual departure date or that we don’t offer because we might not have a demand for it. But please do e-mail us and we will do our best to arrange that service for you.
Q: There is a product that you offer on shared basis, but I wanted to take that in private. is that possible?
A:On our website you will already see some of our shared tours being offered in private, however if you don’t find the option you are looking for, just e-mail us and we will provide you with a quote. just remember to include the product, the date, the number of people, departure location and any additional information that you deem necessary.
Q: What is Gray Line Brazil’s cancellation policy.
A:The majority of our tours may be cancelled for a 100% refund when cancelled with at least 24-hours’ notice; Some tours may not be cancelled once book. This exceptions will be mentioned in the product page. Normally these non-refundable tours, are tours that involve a non-refundable event ticket or packages. All tours are non-refundable when cancelled within 24-hours of the tour’s departure time.
Q: I don’t want to participate in pick ups. I’d rather go to the last meeting point, Can I do that?
A:We offer pick ups and drop offs on the majority of our tours. some are meeting point departures, however even for the tours that we do offer pick ups and drop offs you might prefer going to the last pick up point and being dropped off at the first drop off location. You might select that option either when booking or when reconfirming your tours.
Q: I have a Group or Event. Do you just do tours or do you offer transportation and meals for groups?
A:We also provide services for Groups and Events. Please do e-mail us with all the relevant information and we will provide you with a quote.
Q: Do I need a Visa to enter Brazil?
A:There are several contries in which its citizens are required to have a Visa to enter Brazil. it is imperative that you check this before making your travel arrangements.
Below you will find a file with a list of all the countries that Brazil has diplomatic relationship with and if Visa are required or not depending on the purpose of the trip and for how long.
14th of January 2020 update on Entrace Visas to Brazil
Please note that this version might be outdated and a new updated version might have been issued. To find the updated version, please click here.
Additionally Wikipedia has a page on Brazil’s Visa Policy which might be easier to understand. but again, do note that this is not updated by Brazil’s Ministry of External Relations.
Wikipedia’s Brazil Visa Policy
Note that we are not responsible for the content of any of those external links and cannot be held responsible for the information provided there.
Q: I’m doing a tour in Iguassu Falls to Argentina or Paraguay. Do I need a Visa?
A:Even if you will be in Argentina or Paraguay for the day, the same rules immigration rules apply as if you were visiting for a longer period. This means that you also have to check if you can enter this country without a Visa or not.
Argentina’s Information:
You may check Argentina’s Visa Regimen on any of their consulate’s websites.
Do note that for United States and Canada there is no need for a Visa but a need to pay a recriprocity fee online and present it upon entering the country.
Additionally Wikipedia has a page on Argentina’s Visa Policy which might be easier to understand. But again, do note that this is not updated by Argentina’s Ministry of External Relations.
Wikipedia’s Argentina Visa Policy
Paraguay’s Information:
Below you will find the Wikipedia’s page on Paraguay’s Visa Policy. If you require a Visa, be sure to not enter Paraguay without it to avoid any trouble. The customs might not be as rigid as you might expect but then you could be caught inside the country, which is a lot worse.
Wikipedia’s Paraguay Visa Policy
Note that we are not responsible for the content of any of those external links and cannot be held responsible for the information provided there.
Q: I have a Group or Event. Do you just do tours or do you offer transportation and meals for groups?
A:We also provide services for Groups and Events. Please do e-mail us with all the relevant information and we will provide you with a quote.