FREQUENTLY ASKED QUESTIONS
You should book with a brand that you trust. Gray Line has been providing high quality services for over 100 years in over 150 destinations all across the globe. Gray Line Brazil has been a part of the family for over 35 years and we are chosen supplier of some of the biggest travel companies in the world. We are your one-stop shop for tours all over Brazil and our customer support team will help with your questions and requests all over Brazil.
Gray Line has taken a number of measures to make sure that both you, our guest and our team is safe from transmissible diseases. We have a dedicated page covering all of our actions. Click here to learn how we are responding to COVID-19.
There are a few products which might depart on specific days of the year, which might confirm its departures too close to the actual departure date or that we don’t offer because we might not have a demand for it. But please do e-mail us and we will do our best to arrange that service for you.
On our website you will already see some of our shared tours being offered in private, however if you don’t find the option you are looking for, just e-mail us and we will provide you with a quote. just remember to include the product, the date, the number of people, departure location and any additional information that you deem necessary.
The majority of our tours may be cancelled for a 100% refund when cancelled with at least 24-hours’ notice; Some tours may not be cancelled once book. This exceptions will be mentioned in the product page. Normally these non-refundable tours, are tours that involve a non-refundable event ticket or packages. All tours are non-refundable when cancelled within 24-hours of the tour’s departure time.
We offer pick ups and drop offs on the majority of our tours. some are meeting point departures, however even for the tours that we do offer pick ups and drop offs you might prefer going to the last pick up point and being dropped off at the first drop off location. You might select that option either when booking or when reconfirming your tours.