⚠️ Click here to learn more about our response to COVID-19
Close Search in Top Menu

View all tours
Text to describe the image

COVID-19 INFORMATION PAGE:

 

Last updated on September 20th, 2020


In this page you can learn:

How to Contact us

Where we are operating

What we are doing to protect you

Clean and Safe Seals and Certificates

 

HOW TO CONTACT US:

Due to COVID-19 our Rio de Janeiro headquarters is closed at the moment, however note that our team is currently working from home and constantly checking e-mail messages. Please e-mail us at [email protected] about any topic such as:

  • Questions about any destination;
  • Questions about current bookings;
  • Amending current bookings free of charge;
  • Cancelling future bookings;
  • Assistance with a future booking;
  • And any other topics you might need information on.

 

WHERE WE ARE OPERATING:

As we have operations all over the country they might return to operations at different dates, please see below the date of return or of expected return for each destination we operate in. Please understand that expected dates of return might change and be updated at a future date as we learn more from local authorities.

At the moment Brazilian borders are open if you travel by air to most States within Brazil. Borders are still closed by land or sea until the 26th of September. Make sure to purchase Travel insurance valid in Brazil with a coverage of at least R$30.000,00 (thirty thousand reais and that has a contract/or proof of coverage in Portuguese or English. You might be requested to present it to your airline before boarding or you might be denied boarding.

Cities already operating fully or partially:

City

Tours

Rio de Janeiro

Several Tours operating

Iguassu Falls

Most or All Tours are operating

Salvador

Most or All Tours are operating

Natal

Most or All Tours are operating

Fortaleza

Most or All Tours are operating

Manaus

Most or All Tours are operating

Paraty

Most or All Tours are operating

Ilha Grande

Most or All Tours are operating

Porto Alegre e Gramado

Most or All Tours are operating

João Pessoa

Most or All Tours are operating

São Luis

Most or All Tours are operating

Brasília

Most or All Tours are operating

Maceió

Some tours operating

Recife

Some tours operating

Curitiba

Some tours operating

São Paulo

Limited quantity of tours operating

Porto Seguro

Limited quantity of tours operating

 

* Iguassu Falls: Note that we are not able to provide pick ups in Puerto Iguazu and are not operating any tours that cross the border to Argentina or Paraguay. These services are expected to return on October 1st


Cities operating only transfers or scheduled to start operations soon:

City

Tours

Florianópolis

Not operating except for transfers

Balneário de Camboriú

Not operating except for transfers

Búzios

Expected 1st of October

Fernando de Noronha

Expected 1st November

Belo Horizonte

Not operating except for transfers

Above information subject to change without notice.

 

WHAT WE ARE DOING TO PROTECT YOU:

We are working with local authorities to operate under the highest standards of Safety and Health. Exact measures might vary from destination to destination but here are some measures that we are taking across the board to ensure the safety of our guests and our team:


        covid_2.jpg


  • Mandatory use of masks for drivers, guides and guests.
  • Hand Sanitizers available to our team and guests on our vehicles.
  • Social Distancing in our vehicles through reduced capacity of our vehicles.
  • Enhanced cleaning on vehicles before, during and after service.
  • Team training on the World Health Organization guidelines.
  • Team training on refraining from work under any symptoms of the Flu or COVID-19 or after being in touch with someone that tested positive for the virus.
  • Constant monitoring of Staff’s Health.
 

In some cities you might have to have your temperature checked before entering the vehicle or before entering attractions.

If you have any doubts or concerns please reach out to us over e-mail on [email protected] .


This page will be updated frequently with new information so please check often.


CLEAN AND SAFE SEALS AND CERTIFICATES:

Gray Line Brazil follows the guidance of local and world authorities in health and Safety. It has obtained the Tourism Ministry’s Clean and Safe Seal – Turismo Responsável (Responsible Tourism) and Rio de Janeiro’s State Seal – Turismo Consciente RJ (Concious Tourism). Gray Line Brazil has also went above and beyond Gray Line Worldwide’s Standards for Health and Safety and has been awarded with the Gray Line Responsible Tourism -  Health and Safety Seal.


     GrayLineHS_menor.png     selo2.png    Selo_Turismo_Responsvel_-2.png