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Gray Line's Got Your Back:

Our commitment is to responsible tourism and the safety of our staff and travelers. As such, we not only understand, but welcome your heightened expectations about our cleaning, disinfection and other health and safety best practices.


 

Last updated on March 04th, 2022


In this page you can learn:

How to Contact us

Where we are operating

What we are doing to protect you

Clean and Safe Seals and Certificates

 

HOW TO CONTACT US:

Due to COVID-19 our Rio de Janeiro headquarters is closed at the moment, however note that our team is currently working from home and constantly checking e-mail messages. Please e-mail us at [email protected] about any topic such as:

  • Questions about any destination;
  • Questions about current bookings;
  • Amending current bookings free of charge;
  • Cancelling future bookings;
  • Assistance with a future booking;
  • And any other topics you might need information on.

 

WHERE WE ARE OPERATING:

Note that in all cities, transfers are operational and either most or all tours are operating in all cities (check schedule when booking). 

* Rio de Janeiro: According to the local health and safety authorities, all participants who are over 12 years old must present a proof of full vaccination or proof of first vaccination administered at least 15 days before the the day of the activity.

At the moment Brazilian borders are open if you travel by air to BrazilHowever, passengers must present, to the airline, before boarding:


  • Proof of vaccination with vaccines approved by Anvisa, by the World Health Organization (WHO) or by the authorities of the country where the traveler was vaccinated. The application of the last dose or single dose must have taken place at least 14 days before the date of shipment.
  • Proof of negative result of antigen test or PCR. The antigen test can be done up to 24 hours before boarding; the PCR, up to 72h.
  • Proof of completion of the Traveler's Health Declaration (DSV) within a maximum of 24 hours before boarding.
  • Proof of vaccination is dispensed in the case of travelers considered ineligible for vaccination, according to criteria established by the Ministry of Health. At the moment, people aged 12 or over are considered eligible for vaccination in Brazil.
  • If the traveler does not have proof of vaccination - or if he has received the second dose or the single dose less than 14 days before departure - he may enter Brazilian territory, provided he undergoes a 5-day quarantine in the city of his final destination and at the address registered on the Traveler's Health Declaration.
  • At the end of these 5 days, you must perform a new antigen or PCR test. If the result is negative or undetectable, the person is released from quarantine.


For entry by land, travelers must present proof of full vaccination done at least 14 days before entry into the country or negative RT-PCR test done 72 hours before entry into Brazil or negative antigen test performed 24 hours before entry .

People who are not eligible to be vaccinated, according to the criteria of the Ministry of Health, are exempt from presenting proof of vaccination.

* Above information subject to change without notice.

 

WHAT WE ARE DOING TO PROTECT YOU:

We are working with local authorities to operate under the highest standards of Safety and Health. Exact measures might vary from destination to destination but here are some measures that we are taking across the board to ensure the safety of our guests and our team:


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  • Mandatory use of masks for drivers, guides and guests.
  • Hand Sanitizers available to our team and guests on our vehicles.
  • Social Distancing in our vehicles through reduced capacity of our vehicles.
  • Enhanced cleaning on vehicles before, during and after service.
  • Team training on the World Health Organization guidelines.
  • Team training on refraining from work under any symptoms of the Flu or COVID-19 or after being in touch with someone that tested positive for the virus.
  • Constant monitoring of Staff’s Health.
 

In some cities you might have to have your temperature checked before entering the vehicle or before entering attractions.

If you have any doubts or concerns please reach out to us over e-mail on [email protected] .


This page will be updated frequently with new information so please check often.


CLEAN AND SAFE SEALS AND CERTIFICATES:

Gray Line Brazil follows the guidance of local and world authorities in health and Safety. It has obtained the Tourism Ministry’s Clean and Safe Seal – Turismo Responsável (Responsible Tourism) and Rio de Janeiro’s State Seal – Turismo Consciente RJ (Concious Tourism). Gray Line Brazil has also went above and beyond Gray Line Worldwide’s Standards for Health and Safety and has been awarded with the Gray Line Responsible Tourism -  Health and Safety Seal.


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