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Gray Line's Got Your Back:

Our commitment is to responsible tourism and the safety of our staff and travelers. As such, we not only understand, but welcome your heightened expectations about our cleaning, disinfection and other health and safety best practices.


 

Last updated on January 6th, 2021


In this page you can learn:

How to Contact us

Where we are operating

What we are doing to protect you

Clean and Safe Seals and Certificates

 

HOW TO CONTACT US:

Due to COVID-19 our Rio de Janeiro headquarters is closed at the moment, however note that our team is currently working from home and constantly checking e-mail messages. Please e-mail us at [email protected] about any topic such as:

  • Questions about any destination;
  • Questions about current bookings;
  • Amending current bookings free of charge;
  • Cancelling future bookings;
  • Assistance with a future booking;
  • And any other topics you might need information on.

 

WHERE WE ARE OPERATING:

Note that in all cities, transfers are operational and either most or all tours are operating in all cities (check schedule when booking). 

* Iguassu Falls: Note that we are not able to provide pick ups in Puerto Iguazu and are not operating any tours that cross the border to Argentina or Paraguay. These services are expected to return on February 1st (please note that this might change depending on the information provided by both Argentina and Brazil about the specific rules to enter both countries).

At the moment Brazilian borders are open if you travel by air to Brazil. However, prior to embarking, you will have to present to the Airline, a RT-PCR test for screening for SARS-CoV-2 infection made within the previous 72 hours to flight time, with a negative/non-reactive result to be allowed boarding

Borders are still closed by land or sea. They are scheduled to open at February 1st. Do check the latest information if planning to cross the border to Brazil by land or water. In recent orders signed by the President, travelers had to have travel insurance purchased that were valid in Brazil with a coverage of at least R$30.000,00 (thirty thousand reais and that has a contract/or proof of coverage in Portuguese or English). This was removed in most recent orders but we do suggest that you plan on getting a travel insurance for the duration of your stay in Brazil and make sure to follow the news in case the government reinstates the obligation to have travel insurance to enter the country.

* Above information subject to change without notice.

 

WHAT WE ARE DOING TO PROTECT YOU:

We are working with local authorities to operate under the highest standards of Safety and Health. Exact measures might vary from destination to destination but here are some measures that we are taking across the board to ensure the safety of our guests and our team:


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  • Mandatory use of masks for drivers, guides and guests.
  • Hand Sanitizers available to our team and guests on our vehicles.
  • Social Distancing in our vehicles through reduced capacity of our vehicles.
  • Enhanced cleaning on vehicles before, during and after service.
  • Team training on the World Health Organization guidelines.
  • Team training on refraining from work under any symptoms of the Flu or COVID-19 or after being in touch with someone that tested positive for the virus.
  • Constant monitoring of Staff’s Health.
 

In some cities you might have to have your temperature checked before entering the vehicle or before entering attractions.

If you have any doubts or concerns please reach out to us over e-mail on [email protected] .


This page will be updated frequently with new information so please check often.


CLEAN AND SAFE SEALS AND CERTIFICATES:

Gray Line Brazil follows the guidance of local and world authorities in health and Safety. It has obtained the Tourism Ministry’s Clean and Safe Seal – Turismo Responsável (Responsible Tourism) and Rio de Janeiro’s State Seal – Turismo Consciente RJ (Concious Tourism). Gray Line Brazil has also went above and beyond Gray Line Worldwide’s Standards for Health and Safety and has been awarded with the Gray Line Responsible Tourism -  Health and Safety Seal.


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